Packages & Accommodation
Payment policy
-To secure a booking a 25% deposit will be taken in advance
-Payment of the final balance (75%) is required no more than 60 days before your holiday commences
-We recommend taking out travel insurance, as no cancellations can be accepted within 60 days of your holiday commencing
-It is only possible to receive a full refund of any balances paid if you give a minimum of 60 days notice prior to the booking commencing. When refunds are given a 25€ cancellation fee will be applied
-Reservation dates can be changed up to 21 days of the holiday date commencing with an administration charge of 25€. Any changes are subject to availability
-Bookings are taken on a first come first paid basis
-Prices are subject to change without prior notice unless the initial deposit has already been paid
Activities (Surf & SUP school + 3rd party providers)
Payment policy
-To secure a booking a 25% deposit will be taken in advance
-Payment of the final balance (75%) is required no more than 30 days before your activity commences
-In the event of cancellation, notice must be received 7 days prior to the activity commencing. A cancellation fee of 25€ will be charged and will be taken from your initial deposit
-Refunds will not be issued for cancellations made within 7 days of the activity commencement date. If you have to postpone your booking, we will try and arrange a mutually convenient alternative date for up to one year from the initial date the deposit was paid
Safety
-For any activities taking place in water, it is required that all clients can swim a minimum of 25 meters
-Clients are strictly required to follow the instructions of their teacher within the activity they are taking part in at all times
-All the activities we provide ourselves are fully insured to cover any miss-practice on our part where a customer may become injured
-The client is not covered by our insurance for 'acts of god' which are uncontrollable by the surf school such a weaver fish stings & lightning strikes etc
-Any dry land surf coaching on skateboards is not insured as part of our surf school operation and clients take part at their own risk
-We are not held responsible for the operation of any activities by 3rd party providers we book on behalf of our clients
Surf Conditions
-The Algarve offers some of the most consistent surf in the world, however, if we are unable to find suitable conditions by 2:30 pm we reserve the right to only offer a tour of the local area or dry land-based surf coaching. Due to the uncontrollable aspect of the surfing environment, we are not able to give refunds when nature does not deliver
Promotions & Deals
-Primarily we only run offers to fill last-minute spaces at the lodge
-We do not allow clients to cancel existing holidays to re-book during last minute offers & we cannot book the same holiday dates again for the same party
Airport Transfers
-It is the client's responsibility to read the joining information for the transfer within the email sent by us prior to arrival
-It is the client's responsibility to find the transfer desk and check in with them within 30 minutes of the plane landing
Travel Insurance
-We recommend taking out good quality travel insurance for your holiday
-If traveling from the UK we recommend you have an up to date EHIC card or equivalent for any medical services you might need
http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx
-We are not responsible for any robbery, theft or damage of personal items that occur whilst you are in our care or staying at our accommodation
Rental equipment
-Any loss or damage to any rented or borrowed equipment of ours in clients care will be charged at our discretion to fix or replace the item