Terms & Conditions
Table of Contents
Packages & Accommodation
To secure a booking a 25% deposit will be taken in advance
Payment of the final balance (75%) is required no more than 60 days before your holiday commences
We recommend taking out travel insurance, as no cancellations can be accepted within 60 days of your holiday commencing
It is only possible to receive a full refund of any balances paid if you give a minimum of 60 days notice prior to the booking commencing. When refunds are given a 25€ cancellation fee will be applied
Reservation dates can be changed up to 21 days of the holiday date commencing with an administration charge of 25€. Any changes are subject to availability
Bookings are taken on a first come first paid basis
Prices are subject to change without prior notice unless the initial deposit has already been paid
Activities (Surf & SUP school + 3rd party providers)
Payment policy
To secure a booking a 25% deposit will be taken in advance
Payment of the final balance (75%) is required no more than 30 days before your activity commences
In the event of cancellation, notice must be received 7 days prior to the activity commencing. A cancellation fee of 25€ will be charged and will be taken from your initial deposit
Refunds will not be issued for cancellations made within 7 days of the activity commencement date. If you have to postpone your booking, we will try and arrange a mutually convenient alternative date for up to one year from the initial date the deposit was paid
Safety
For any activities taking place in water, it is required that all clients can swim a minimum of 25 meters
Clients are strictly required to follow the instructions of their teacher within the activity they are taking part in at all times
All the activities we provide ourselves are fully insured to cover any miss-practice on our part where a customer may become injured
The client is not covered by our insurance for ‘acts of god’ which are uncontrollable by the surf school such a weaver fish stings & lightning strikes etc
Any dry land surf coaching on skateboards is not insured as part of our surf school operation and clients take part at their own risk
We are not held responsible for the operation of any activities by 3rd party providers we book on behalf of our clients
Surf Conditions
The Algarve offers some of the most consistent surf in the world, however, if we are unable to find suitable conditions by 2:30 pm we reserve the right to only offer a tour of the local area or dry land-based surf coaching. Due to the uncontrollable aspect of the surfing environment, we are not able to give refunds when nature does not deliver
Promotions & Deals
Primarily we only run offers to fill last-minute spaces at the lodge
We do not allow clients to cancel existing holidays to re-book during last minute offers & we cannot book the same holiday dates again for the same party
Airport Transfers
It is the client’s responsibility to read the joining information for the transfer within the email sent by us prior to arrival
It is the client’s responsibility to find the transfer desk and check in with them within 30 minutes of the plane landing
Travel Insurance
We recommend taking out good quality travel insurance for your holiday
If traveling from the UK we recommend you have an up to date EHIC card or equivalent for any medical services you might need
http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx
We are not responsible for any robbery, theft or damage of personal items that occur whilst you are in our care or staying at our accommodation
Rental equipment
Any loss or damage to any rented or borrowed equipment of ours in clients care will be charged at our discretion to fix or replace the item