Tiny Whale Surf Lodge

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Tiny Whale

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CONFIRMATION

     Thank you for your booking request

 

We aim to respond via email within four working hours

Our correspondence hours are 9am - 5pm GMT, 7 days per week

Please feel free to call us for information or advice regarding your booking. Find our phone number here on our contact page

Our frequently asked questions page also has answers to common questions

 

 

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Terms & Conditions

 

By paying a deposit for any of our services you agree to the following terms and conditions:

 

Activities (Surf & SUP school + 3rd party providers)

Payment policy

-To secure a booking a 20% deposit will be taken in advance.

-Payment of the final balance (80%) is required 14 days before the activity takes place.

-In the event of cancellation, notice must be received 7 days prior to the activity commencing. A cancellation fee of 25€ will be charged and will be taken from your initial deposit.

-Refunds will not be issued for cancellations made within 7 days of the activity commencement date. If you have to postpone your booking, we will try and arrange a mutually convenient alternative date for up to one year from the initial date the deposit was paid.

 

Safety

-For any activities taking place in water it is required that all clients can swim a minimum of 25 metres.

-Clients are strictly required to follow the instructions of their teacher within the activity they are taking part in at all times.

-All the activities we provide ourselves are fully insured to cover any miss-practise on our part where a customer may become injured.

-The client is not covered by insurance for general injuries such as fin cuts, sunburn, collisions by surf boards, weaver fish stings etc, that are out of control of the surf school.

-Any dry land surf coaching on skateboards is not insured as part of our surf school operation and clients take part at their own risk.

-We are not held responsible for the operation of any activities by 3rd party providers we book on behalf of our clients.

 

Conditions

-The Algarve offers some of the most consitent surf in the world, however if we are unable to find suitable conditions by 2:30pm we reserve the right to only offer a tour of the local area or dry land based surf coaching. Due to the uncrontrolable aspect of the surfing environment we are not able to give refunds when nature does not deliver.

 

 

 

Accommodation & Packages

Payment policy

-To secure a booking a 20% deposit will be taken in advance.

-Payment of the final balance (80%) is required 30 days before your holiday commences.

-It is only possible to receive a full refund of your deposit if you give a minimum of 60 days notice prior to the booking commencing. A 25€ cancellation fee will be applied and taken from your initial deposit.

-Reservations can be changed at no charge up to within 21 days of the holiday date commencing. Any changes are subject to availability.

-We recommend taking out travel Insurance, as no cancellations can be accepted within 30 days of your holiday commencing after the final balance has been paid.

-Bookings are taken on a first come first paid basis.

-A late check in charge of 25€ per booking may be charged for arrivals between 11.00pm & 7:00am.

-Prices are subject to change without prior notice unless the initial deposit has already been paid.

 

Airport Transfers

-It is the client's responsibility to read the joining information for the transfer within the email sent by us prior to arrival.

-It is the client's responsibility to find the transfer desk and check in with them within 30 minutes of the plane landing.

 

Travel Insurance

-We recommend taking out good quality travel insurance for your holiday.

-If travelling from the UK we recommend you have an up to date EHIC card or equivalent for any medical services you might need.

http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx

-We are not responsible for any robbery, theft or damage of personal items that occurs whilst you are in our care or staying at our accommodation.

 

 

Rental equipment

-Any loss or damage to any rented or borrowed equipment of ours in clients care will be charged at our discretion to fix or replace the item.